The exact answer to this question is highly debatable. Small scale local call centers have already been established even before the year 2000. During those times, most business process outsourcing companies were considering India. However, because of cultural congruity, proficiency in the English language, competent workforce, and lower operational costs, a few US companies favored the Philippines. Companies like Cyber City Teleservices and AOL established their operations in Clark, Pampanga whi